:root{--navy:#0b1f33;--blue:#1769aa;--light:#f3f6f9;--border:#d8e0e8;--text:#1c2733;--danger:#b42318;--success:#087443;--warning:#b54708}*{box-sizing:border-box}body{margin:0;font-family:Arial,Helvetica,sans-serif;background:var(--light);color:var(--text)}a{color:var(--blue)}.topbar{background:var(--navy);color:#fff;padding:14px 20px;display:flex;justify-content:space-between;align-items:center;gap:20px;position:sticky;top:0;z-index:20}.brand{font-size:21px;font-weight:700}.topbar nav{display:flex;gap:16px}.topbar nav a{color:#fff;text-decoration:none;font-weight:700}.container{max-width:1180px;margin:24px auto;padding:0 16px}.card{background:#fff;border:1px solid var(--border);border-radius:12px;padding:20px;margin-bottom:18px;box-shadow:0 2px 10px rgba(0,0,0,.04)}h1,h2,h3{margin-top:0}.grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.field{display:flex;flex-direction:column;gap:7px}.field.full{grid-column:1/-1}label{font-weight:700}input,select,textarea{width:100%;padding:12px;border:1px solid #b8c4d0;border-radius:8px;font-size:16px;background:#fff}textarea{min-height:140px;resize:vertical}.btn{display:inline-block;border:0;border-radius:8px;padding:12px 18px;background:var(--blue);color:#fff;font-weight:700;text-decoration:none;cursor:pointer}.btn-secondary{background:#52606d}.btn-danger{background:var(--danger)}.btn-success{background:var(--success)}.actions{display:flex;gap:10px;flex-wrap:wrap}.notice{padding:14px;border-radius:8px;margin-bottom:15px}.notice-success{background:#e7f6ee;color:#075d36}.notice-error{background:#fdecec;color:#8a1c14}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}.stat{background:#fff;border-radius:10px;border:1px solid var(--border);padding:16px}.stat strong{display:block;font-size:28px}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;background:#fff}th,td{text-align:left;padding:12px;border-bottom:1px solid var(--border);vertical-align:top}th{background:#eaf0f6}.badge{display:inline-block;padding:5px 9px;border-radius:999px;font-size:12px;font-weight:700}.status-new{background:#fde8e7;color:#9b1c1c}.status-ack{background:#fff3d6;color:#855d00}.status-assigned,.status-progress{background:#e1effe;color:#1e429f}.status-waiting{background:#fdf6b2;color:#723b13}.status-completed{background:#def7ec;color:#03543f}.status-cancelled{background:#e5e7eb;color:#374151}.priority-emergency{background:#b42318;color:#fff}.priority-urgent{background:#ffedd5;color:#9a3412}.priority-normal{background:#e5e7eb;color:#374151}.new-row{box-shadow:inset 5px 0 0 #b42318;background:#fff8f8}.detail-list{display:grid;grid-template-columns:220px 1fr;gap:10px 18px}.detail-list dt{font-weight:700}.detail-list dd{margin:0}.login-card{max-width:460px;margin:60px auto}footer{text-align:center;padding:30px;color:#5b6773}.small{font-size:13px;color:#5b6773}@media(max-width:760px){.grid,.grid-3,.stats{grid-template-columns:1fr}.topbar{align-items:flex-start;flex-direction:column}.topbar nav{width:100%;justify-content:space-between}.detail-list{grid-template-columns:1fr}.detail-list dd{margin-bottom:8px}.container{margin-top:14px}.card{padding:16px}th,td{padding:10px;font-size:14px}}

.login-card{max-width:520px;margin:40px auto}.login-help{margin-top:14px}.account-bar{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:18px;padding:12px 16px;background:#eaf1f7;border-radius:10px}.account-bar a{white-space:nowrap}.password-note{font-size:.9rem;color:#5d6874;margin-top:5px}


/* v1.2 Home Screen installation notice */
.install-notice{position:sticky;top:0;z-index:35;display:flex;align-items:center;gap:14px;padding:12px 16px;background:#fff3cd;border-bottom:1px solid #e5c35b;color:#5d4300;box-shadow:0 2px 8px rgba(0,0,0,.12)}
.install-notice[hidden],.install-modal[hidden]{display:none!important}.install-notice-text{display:flex;flex-direction:column;gap:3px;flex:1}.install-notice-text span{font-size:14px}.btn-install{background:#0b1f33;white-space:nowrap}.install-dismiss{border:0;background:transparent;color:#5d4300;font-size:28px;line-height:1;cursor:pointer;padding:2px 6px}.install-modal{position:fixed;inset:0;z-index:100;background:rgba(0,0,0,.62);display:flex;align-items:center;justify-content:center;padding:20px}.install-modal-card{width:min(460px,100%);background:#fff;border-radius:14px;padding:24px;box-shadow:0 16px 50px rgba(0,0,0,.3)}.install-modal-card ol{padding-left:24px;line-height:1.7}
@media(max-width:760px){.install-notice{align-items:flex-start;flex-wrap:wrap}.install-notice-text{min-width:calc(100% - 44px)}.btn-install{width:calc(100% - 44px);text-align:center}.install-dismiss{position:absolute;right:8px;top:7px}.topbar{top:0}}
.customer-check-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px;padding:10px;border:1px solid #d7dee7;border-radius:8px;background:#f8fafc;max-height:320px;overflow:auto}.customer-check{display:flex;align-items:flex-start;gap:9px;padding:10px;background:#fff;border:1px solid #e0e6ed;border-radius:7px;cursor:pointer}.customer-check input{width:auto;margin-top:3px}.customer-check:hover{border-color:#7c91a8}
/* v1.4 technician app */
.technician-alert{background:#b42318;color:#fff;border:4px solid #7a120c;border-radius:14px;padding:22px;text-align:center;margin-bottom:18px;box-shadow:0 5px 18px rgba(180,35,24,.32)}.technician-alert[hidden]{display:none}.technician-alert strong{display:block;font-size:54px;line-height:1}.technician-alert span{display:block;font-size:23px;font-weight:800;margin-top:7px}.technician-alert small{display:block;font-size:15px;margin-top:8px;color:#fff}.topbar nav a{white-space:nowrap}
@media(max-width:760px){body[data-app-area="customer"] .topbar nav a:not(:first-child){display:none}.technician-alert{padding:18px}.technician-alert strong{font-size:46px}.technician-alert span{font-size:20px}}

/* v1.8: honor the HTML hidden attribute on all elements, including .btn */
[hidden]{display:none!important}


/* Notification permission status */
.notification-status{margin:0 0 12px;padding:9px 12px;border-radius:8px;font-size:.9rem;font-weight:700;text-align:center;border:1px solid transparent}
.notification-status-enabled{background:#e7f7ec;color:#176b31;border-color:#9ed5ae}
.notification-status-off{background:#fff4d6;color:#765400;border-color:#e5c86a}
.notification-status-blocked{background:#fde8e8;color:#a11212;border-color:#e7a0a0}
.notification-status-checking{background:#eef2f6;color:#44515d;border-color:#cdd6df}


/* v2.1 customer request update highlighting */
.request-updated-row{background:#fff3f3!important;box-shadow:inset 6px 0 0 #c81e1e}
.request-updated-row td{border-bottom-color:#efb1b1}
.request-updated-badge{display:inline-block;margin-left:6px;padding:3px 7px;border-radius:999px;background:#c81e1e;color:#fff;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.03em}
.inline-form{display:inline-block;margin:0}.removed-row{background:#f3f3f3;opacity:.88}.badge-danger{background:#b91c1c;color:#fff}


/* v2.3 customer request activity and full-row links */
.request-clickable-row { cursor: pointer; transition: box-shadow .15s ease, background-color .15s ease; }
.request-clickable-row:hover { box-shadow: inset 4px 0 0 #1f4f82; }
.request-clickable-row:focus { outline: 3px solid rgba(31,79,130,.35); outline-offset: -3px; }
.request-clickable-row td { user-select: none; }
.request-clickable-row a { user-select: auto; }
@media (max-width: 760px) {
  .request-clickable-row { display: block; margin-bottom: 12px; border: 1px solid #d8dee6; border-radius: 10px; overflow: hidden; }
  .request-clickable-row td { display: block; width: auto; border-bottom: 0; padding: 9px 12px; }
  .request-clickable-row td:last-child { padding-top: 2px; }
  .request-view-button { width: 100%; text-align: center; box-sizing: border-box; }
}

/* v2.5 customer dashboard layout */
.push-action-row{margin:-4px 0 12px;text-align:center}.push-action-row:empty{display:none}
.request-section,.new-request-section{background:#fff;border:1px solid var(--border);border-radius:12px;margin-bottom:16px;box-shadow:0 2px 10px rgba(0,0,0,.04);overflow:hidden}
.request-section>summary,.new-request-section>summary{list-style:none;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:17px 20px;font-size:24px;font-weight:800;user-select:none}
.request-section>summary::-webkit-details-marker,.new-request-section>summary::-webkit-details-marker{display:none}
.request-section>summary:after,.new-request-section>summary:after{content:'▾';font-size:20px;transition:transform .15s ease}
.request-section:not([open])>summary:after,.new-request-section:not([open])>summary:after{transform:rotate(-90deg)}
.section-count{display:inline-flex;align-items:center;justify-content:center;min-width:34px;height:28px;padding:0 9px;border-radius:999px;background:#e6edf4;color:#1c2733;font-size:15px;margin-left:auto}
.request-section-body,.new-request-body{padding:0 20px 20px}
.new-request-section>summary{background:var(--success);color:#fff}
.new-request-section>summary:after{color:#fff}
.customer-request-list{display:grid;gap:12px}
.customer-request-card{background:#fff;border:1px solid #d8e0e8;border-radius:11px;padding:15px;cursor:pointer;transition:transform .12s ease,box-shadow .12s ease,border-color .12s ease}
.customer-request-card:hover{transform:translateY(-1px);box-shadow:0 5px 15px rgba(0,0,0,.09);border-color:#9aafc2}
.customer-request-card:focus{outline:3px solid rgba(31,79,130,.35);outline-offset:2px}
.request-updated-card{background:#fff3f3;border-color:#efaaaa;box-shadow:inset 6px 0 0 #c81e1e}

.request-completed-card{background:#eefbf1;border-color:#84cea0;box-shadow:inset 6px 0 0 #16803c}
.request-completed-card:hover{border-color:#16803c;box-shadow:inset 6px 0 0 #16803c,0 5px 15px rgba(0,0,0,.09)}
.request-completed-badge{display:inline-block;margin-left:7px;padding:3px 9px;border-radius:999px;background:#16803c;color:#fff;font-size:.75rem;font-weight:800;text-transform:uppercase;vertical-align:middle}
.request-card-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding-bottom:11px;border-bottom:1px solid #e4e9ee}.request-number{font-size:18px;overflow-wrap:anywhere}
.request-card-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 18px;padding-top:12px}.request-card-wide{grid-column:1/-1}.request-card-label{display:block;text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:800;color:#687582;margin-bottom:3px}.request-card-open{text-align:right;margin-top:12px;font-size:12px;font-weight:700;color:var(--blue)}.request-empty{padding:8px 0;margin:0}
@media(max-width:760px){.request-section>summary,.new-request-section>summary{font-size:20px;padding:15px 16px}.request-section-body,.new-request-body{padding:0 12px 14px}.request-card-grid{grid-template-columns:1fr;gap:10px}.request-card-wide{grid-column:auto}.request-card-top{align-items:center}.request-number{font-size:17px}.request-card-open{text-align:left}.push-action-row .btn{width:100%}}

/* v2.8: highlight and focus the request card selected by a push alert. */
.customer-request-card.request-alert-focus {
  outline: 4px solid #dc2626;
  outline-offset: 3px;
  animation: requestAlertPulse 1s ease-in-out 3;
  scroll-margin: 110px;
}
@keyframes requestAlertPulse {
  0%, 100% { transform: scale(1); box-shadow: 0 0 0 rgba(220, 38, 38, 0); }
  50% { transform: scale(1.015); box-shadow: 0 0 0 8px rgba(220, 38, 38, .18); }
}
.brand{display:flex;align-items:center;gap:10px}.brand-icon{width:42px;height:42px;object-fit:contain;border-radius:9px;display:block;background:#fff}@media(max-width:760px){.brand-icon{width:38px;height:38px}}

/* v3.3 App installation audit */
.app-audit-stats .stat small{display:block;margin-top:.3rem;color:#64748b;font-size:.78rem}.audit-legend{display:flex;gap:1.25rem;flex-wrap:wrap;margin-bottom:1rem;font-size:.9rem}.audit-legend span,.presence-label{display:inline-flex;align-items:center;gap:.45rem}.presence-dot{display:inline-block;width:12px;height:12px;border-radius:50%;box-shadow:0 0 0 3px rgba(0,0,0,.06)}.presence-online{background:#16a34a}.presence-offline{background:#dc2626}@media(max-width:700px){.app-audit-stats{grid-template-columns:1fr}.audit-legend{gap:.75rem}.presence-label{white-space:nowrap}}